A doctor clad in protective gear measures the temperature of a woman during a house-to-house new coronavirus testing campaign in Avircato, Bolivia, on July 7. Turn Your Old Computer To Like New Again - Blazing Fast, © Marcos del Mazo/LightRocket via Getty Images, © Filippo Monteforte/AFP via Getty Images, © Omar Marques/SOPA Images/LightRocket via Getty Images, © Saudi Ministry of Media/Handout via Reuters, © Pratham Gokhale/Hindustan Times/Shutterstock. Air New Zealand has slashed international and domestic capacity in the last few months, canceling thousands of flights. "I don't think they have a leg to stand on. People walk by a banner that reads "Happy Holidays" outside the Beacon Theatre on the Upper West Side in New York City, New York, U.S., on Dec. 11. But Blake found it proven that the Covid-linked travel bans and restrictions didn't impact the ability to travel. Under Air New Zealand's conditions of carriage, a passenger is entitled to a refund if they have purchased a ticket and the airline cancelled the flight because of something within New Zealand's control, or if the airline was unable to book the customer on another flight. A man wearing a face mask as a preventive measure against coronavirus travels on a passenger bus in Karachi, Pakistan, on Dec. 17. Even if the flight has been rescheduled for point in the future [customers] don't have to accept that if they don't wish to travel at that time. A health worker, clad in her personal protective equipment (PPE) suit, falls asleep after tending to patients at a public health center in Bandung, Indonesia, on Nov. 6. A health professional disinfects their mobile testing unit before conducting tests for the COVID-19 coronavirus in Pretoria, South Africa, on Dec. 17. Under US regulations, passengers on flights to or from the United States, including transiting passengers, are entitled to refunds where flights are cancelled, regardless of the reason. Air New Zealand has 28 days to appeal the decision and a spokesperson said it was still reviewing their options. The airline warned that in spite of being able to tap into a $900 million loan from the Government which was agreed to in March, its financial future would be jeopardised by refunding tens of millions of dollars in non-refundable fares. Air New Zealand … A staff member marks seats for social distancing at a movie theater in Jakarta, Indonesia, on Oct. 21. By clicking to run this downloaded file you agree to the. Pictures: Coronavirus (COVID-19) outbreak around the world. Thousands of Australian customers will be affected by changes to Air New Zealand’s schedule over the holiday period, as the airline announced plans to axe a number of international flights. An organ grinder waits for a delivery of donated groceries in Mexico City, Mexico, on June 4. Check your new flight information. A worker wearing a protective suit sprays disinfectant at a sauna and spa center in preparation for its reopening, in Hong Kong on Sept. 16. Because of more stringent US laws, anyone flying to that country, or even just in transit, is entitled to refunds from airlines operating those flights. What's driving the commercial property sector? But on Friday Consumer NZ's Jessica Wilson confirmed to Checkpoint customers should be covered by US Department of Transportation regulations, and therefore, are eligible for refunds on US flights. That has left a lot of passengers grounded and holding onto potentially worthless tickets. Every customer deserves to know the Air New Zealand cancellation policy. On October 23 Blake ordered Air New Zealand to pay a refund of $1699 for the flights. Paramedics gather outside the North Melbourne public housing complex, where nine towers had been placed under hard lockdown, in Australia on July 8. A booking must be cancelled in full, i.e. A lab personnel prepares to perform rapid antigen swab tests for COVID-19, on passengers who just landed from New York on an Alitalia flight, at a Rapid Test Area set up at Fiumicino Airport in Rome, Italy, on Dec. 9. At Air New Zealand we're doing everything we can to help you during this challenging time. This credit voucher is valid for 24 months from the date of departure of the policy you have cancelled and must be used within 24 months of the original date of departure. If a flight is cancelled due to mandatory government shutdown airlines are not responsible for providing a resolution or alternate plan for continuation of your journey. For further assistance, please call us on 1-800-262-1234. Cheerleaders wearing face masks perform during Game 6 of the Korean Series, the Korea Baseball Organization's championship round, between Doosan Bears and NC Dinos at Gocheok Sky Dome in Seoul, South Korea, on Nov. 24. Air New Zealand chief revenue officer Cam Wallace says it knows there are people who don't want a credit. staunchly refused to refund disgruntled customers, Covid-19 coronavirus: Air New Zealand drops international flights to just 11 routes - NZ Herald, Covid 19 coronavirus: Air New Zealand proposes 385 more cabin crew jobs to go - NZ Herald. A steward walks amid empty seats inside the arena during a rain delay at Roland Garros during the 2020 French Open in Paris, France, on Sept. 27. both the outbound and return flights if a round trip; When cancelling online, a refund will be credited to the original form of payment you used to make the booking. A resident (L) of the Domenico Sartor nursing home in Castelfranco Veneto, Italy, hugs her visiting daughter through a plastic screen in a so-called "Hug Room" on Nov. 11. A clown, wearing a face shield, welcomes visitors at Tibidabo Amusement Park on the first day of its reopening in Barcelona, Spain, on July 4. A man dressed as Santa Claus distributes face masks as part of an awareness campaign against the spread of coronavirus, at a traffic junction in Ahmedabad, India, on Dec. 17. HelloFresh Offer Revealed: Save $90 In Total Over Your Next 4 Deliveries Now! The spokesperson said Covid-19 had caused enormous disruption and the company was still only operating 5 per cent of its international passenger flights because border restrictions remained in place. One Air New Zealand passenger was initially told she would get a credit for $9000 worth of flights booked to San Francisco, which the airline cancelled. Air New Zealand is coming under fire from frustrated Kiwis after the airline declined to offer refunds on non-refundable tickets. More than 200,000 Air New Zealand passengers have been given a credit to cover cancelled tickets. That has left a lot of passengers grounded and holding onto potentially worthless tickets. It turned out that Air New Zealand sent the 90% refund on the same day I canceled the tickets. any Air New Zealand flight products, e.g. The spokesperson said travel to Niue was restricted with flights cut back to once a fortnight for Niuean residents and essential services people (who had a letter from the government) only. Here are some of the key things to know. Women eat lunch in a social-distancing greenhouse dining pod in the former parking lot of the Lady Byrd Cafe in Los Angeles, California, U.S., on July 7. Is someone picking you up at your destination? In a submission to the proposed changes to the Civil Aviation Act last year, Consumer recommended that domestic airline passenger rights be better aligned with consumer protection provisions in EU regulations where flight cancellations, no matter the cause, result in a rescheduled fare or refund as well as compensation when it is within the airline's control. Air New Zealand Says It Doesn’t Have to Refund Cancelled Flights Price War: Virgin, Rex Sell $49 Sydney-Melbourne Flights Triple Qantas Business Rewards Points on Flights Nurse May Parsons administers the Pfizer-BioNtech COVID-19 vaccine to Margaret Keenan (L) at University Hospital in Coventry, central England, on Dec. 8. making Keenan the first person to receive the vaccine in the country's biggest ever immunization program. Customers who choose to put their fare in credit before the end of March 2021 on both our international and domestic network will have until the end of December 2021 to book using their credit and a further 12 months to fly after the date of booking.". Microsoft and partners may be compensated if you purchase something through recommended links in this article. Is test and trace really the most wasteful public spending programme ever? Air New Zealand Flight Cancellation Policy. However, airlines operating within New Zealand will need to give you a refund unless their terms and conditions expressly provide that you are not entitled to one. We have also enabled customers who did not have their flights cancelled to opt in for a credit. Air New Zealand is asking would-be travellers "to only contact the airline if they are due to fly within the next 48 hours or need immediate repatriation to New Zealand or their home country." ''Providing credits is in line with almost all other airlines and similar businesses and helps ensure that over the longer term, Air New Zealand has sufficient resources to allow us to continue operating.''. A volunteer from a health association sprays disinfectant to sanitize the area during a rapid antigen testing campaign for the COVID-19 disease, at a basilica in Naples, Italy, on Nov. 23. "This is why we proactively placed all airfares on cancelled flights, including non-refundable airfares that would normally be forfeited, into credit. Two people rest in their car shortly after being injected with their first dose of the Pfizer-BioNTech COVID-19 vaccine at a drive-in vaccination center in Hyde, England, on Dec. 17. Participants in protective face masks attend the 4th Edition of the Equality Parade in Katowice, Poland, on Sept. 5. Applies to travel insurance policies with a travel start date after 23 March 2020, that have flights in credit with Air New Zealand. "The reason why they did not proceed is that Air New Zealand made significant operational changes after March 2020 to respond to the drastic drop in demand for flights. Residents of the highland city of Puno wait to be tested for free for COVID-19 during a municipal campaign in Peru on Sept. 2. The amusement park reopened for the first time since March 14 under strict sanitary security measures, including mandatory wearing of face masks, maintaining of social distancing between people or family units, following hand hygiene protocol and capacity restrictions with tickets booked in advance. "However, it would not be accurate to state that those flights were cancelled due to circumstances beyond Air New Zealand's control. Spectators maintain social distance inside individual plastic cabins as they watch a play in São Paulo, Brazil, on Oct. 28. Police officers patrol through the almost deserted shopping streets in the city center in Leipzig, Germany, on Dec. 14. A woman wearing a face mask to help curb the spread of coronavirus walks on a street during the morning rush hour in Beijing, China, on Dec. 16. A Vietnamese woman carries a stuffed animal while boarding a repatriation flight from Singapore to Vietnam, at Changi Airport in Singapore on Aug. 7.