To help us improve GOV.UK, we’d like to know more about your visit today. You will only be able to apply for available homes to rent if you have completed a Housing Registration Form which you can get from any Sandwell Local Centre or you can call us on 0121-368-1166 and we’ll post one out to you. If you want to complain about the Sandwell Metropolitan Borough Council, subsequently call the complaints line on 0121 569 7867 or 0121 569 2200. Complaints and compliments about housing. Posts tagged: housing Complain and you’re out: Research confirms link between tenant complaints and revenge eviction. Dealing with complaints Creating spread sheets linked to KPI's Worked with social services handling private and sensitive information regarding tenants Dealt with company mobile phone bills and fuel bills Taking calls from Council tenants regarding house repairs Inputting, amending and updating works invoices for hours worked and materials used Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Find out about call charges. It said that the councillor “ignored” a £130,000 valuation, and instead sold them for £35,000 to a family friend. More than 100 official complaints were lodged with Sandwell Council and the authority paid out almost £3,825 in 10 settlements last year. If you need help to challenge your housing plan contact your nearest Citizens Advice. Housing Maintenance. Please note that under certain circumstances we reserve the … 03 MARCH 2021 . We think it's important you understand the strengths and limitations of the site. Contact the Housing Ombudsman if you and your council still cannot resolve the problem. There was a significant decrease (from 55 complaints to 39) in the number of housing complaints compared with the previous year. There was also 21 about benefits and tax issues. If the council won’t change your housing plan you can challenge their decision. info@housing-ombudsman.org.uk Sandwell Council Direct 2 Industrial Estate Roway Ln Oldbury B69 3ES. There was also 21 about benefits and tax issues. Don’t worry we won’t send you spam or share your email address with anyone. ... Free complaints tool. We just need your name, your home address and email address. The move comes following complaints of drinkers urinating in public places and dog mess covered pavements. If you want to complain about the Sandwell Metropolitan Borough Council, subsequently call the complaints line on 0121 569 7867 or 0121 569 2200. Complain to your council if they have done something wrong, failed to provide a service or not followed correct procedures Complain about your council - GOV.UK Cookies on GOV.UK The others were to do with transport, planning corporate services and adult social care. Should this not effect a satisfactory resolution to your complaint, then you can take the issue further by following the organization's complaints process. Simon Hackett is a councillor in Sandwell and Chair of Sandwell Labour's LCF (local campaign forum), which has been suspended by the Labour Party after allegations of anti-democratic behaviour by key figures. Thurrock Council is a unitary authority in the east of England. It will take only 2 minutes to fill in. We’ll send you a link to a feedback form. While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email housingoptions@thurrock.gov.uk or phone 01375 652 820. Complaints procedure. Please note that due to the impact of current lockdown restrictions and staff resourcing issues, we are temporarily reducing the operating times of our phone service. Don’t include personal or financial information like your National Insurance number or credit card details. Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. Housing Ombudsman The Ombudsman's annual review did highlight that it took 30 days on average for the Council to respond to complaints compared to the target time of 28 days. Resolver - the automated complaints system. You can use your MySandwell account to view your Sandwell council tax, benefits and business rates or housing balances, make payments, request services, report problems and track any enquiries you put in to the council. The Sandwell Council misconduct hearing found that Mahboob Hussain had broken the rules in a sale of public toilets. You can use our online services to bid for properties, report a repair and to check your rent statement. Add to favourites View development The number of complaints to the council was actually down on last year, by 32, as was the amount of money paid out in settlement payments. Housing 21, in partnership with Sandwell Metropolitan Borough Council and the Homes and Communities Agency, is delighted to present Queensridge Court. iSandwell is a community development program that mixes frontline facing citizen engagement with smart city thinking to improve the use of digital in the region to alleviate social issues. Sandwell Council confirms Jan Britton resigned from £140k per year post without 'compensation package' Jan Britton (inset) As the SKWAWKBOX reported yesterday Jan Britton, the chief executive officer of Sandwell Council - the borough at the heart of the Labour right's West Midlands stronghold - resigned yesterday from his £140,000-a-year position, a week after being… Email us at info@housing-ombudsman.org.uk or use our online complaint form. Outstanding – the service is performing exceptionally well. Of these 60, the Ombudsman could not find enough evidence in 28 of the cases, and in seven of the cases they found there was no injustice or only minor injustice incurred. If you feel a Sandwell Council employee or contractor has discriminated against you, you should register a complaint by filling out a complaints form which is available at all Housing Service Centres, or at any Council office. We also use cookies set by other sites to help us deliver content from their services. If your complaint cannot be resolved informally you may wish to make a formal complaint. You can do this by emailing or calling us. ... Wates Residential in line to deliver 61 new homes for Hounslow Council. Council and Sandwell Homes could have done more to stop the antisocial behaviour from happening, the Council agreed to pay each complainant £100, arrange for senior Council and Sandwell Homes officers to meet with them and to explore the prospects for mediation between the parties. It may take us longer … Below are a few of our popular services. The complaints received covered a wide range of Council services. Sorry, we are not accepting comments on this article. effective, accurate administration of Housing Benefit, Local Council Tax Reduction, Discretionary Housing Payments and Local Welfare Provision. One Housing was found at fault 13 times in 2017/18 and 16 times in 2018/19, but only seven times in 2019/20. Complaints and enquiries about One Housing are much more likely to fall under the ‘estate management’ and ‘landlord advice’ categories than average. Our equal opportunities policy/ code of practice can also be obtained from any of our offices or online. We use some essential cookies to make this website work. Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve. If you feel that Sandwell Metropolitan Borough Council have ignored your requests to repair your home and that your family’s health is at risk WE CAN HELP. For example, Origin Housing’s shows that 59% of complaints fall under ‘property condition’, while conversely for Kingston Council the figure is just 25%. Delivering Better Outcomes by working together Sandwell council has an active grants programme which includes spend of about £1 million each year on voluntary sector organisations that deliver free advice on issues such as benefits, debt, housing, immigration, employment. If you feel that Sandwell Borough Council have ignored your requests to repair your home and that your family’s health is at risk WE CAN HELP. Hilary Milne, group director of governance and compliance at One Housing, says a new resolution team aimed at resolving complaints earlier is “helping to mitigate the need for formal complaints and referrals to the Housing Ombudsman”. Private renters in England who formally complain about issues such as damp and mould in their home have an almost one-in-two (46%) chance of being issued an eviction notice within 6 months, according to a new report – Touch and go – released today by Citizens Advice. For FREE, no obligation advice… Call our housing advice team on 0800 612 4690, quoting “ Sandwell Borough Council ”. Council housing bidding - shortlisted. There were 47 complaints about housing, 30 about environmental and public protection issues and 23 about education and children's services. Social Care Read more about challenging a homeless decision. Your housing plan will say what steps the council will take to help you get somewhere to live. Sandwell Council received 147 complaints last year and had to pay out more than £7,000 in settlement fees, new figures have revealed. For FREE, no obligation advice… Call our housing advice team on 0800 612 4690, quoting “ Sandwell Metropolitan Borough Council ”. The majority of complaints to the Local Government ombudsman in 2011/2012 about Sandwell Council were to do with housing issues. The SKWAWKBOX has obtained evidence of a potential… If you’re homeless. The Council's Monitoring Officer will initially assess allegations against elected or co-opted members for breach of the Council's Code of Conduct for Members. Good – the service is performing well and meeting our expectations. Sandwell council tenants could be left without power after local authority electricians voted for strike action over an ‘unfair’ pay evaluation that is costing them £1,000 a year, Unite, Britain and Ireland’s largest union, warned today (Thursday 9 January). In 2017-2018 Sandwell was recognised as the best metropolitan borough for in-year Council Tax collection. Online housing services. The rest of the complaints – a total of 25 – were settled between the council and ombudsman, and complainant, and no action was taken. We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. He is also an employee and close ally of Labour MP and deputy leader Tom Watson. Report anti social behaviour: Report it directly to the customer service centre on 0345 111 0022, 24 hours a day, 365 days a year. In 2010/2011 the Council had paid out £13,041, whereas in 2011/ 2012 they paid out £7019.59. How this site works. Sandwell Council work closely with the community and voluntary sector to develop innovative training and support over a range of activities. Under the Localism Act 2011, the Council has adopted a local Code of Conduct for Members and Co-opted Members along with arrangements for dealing with complaints. Following Cllr Eling’s council interview during the investigation, he was found to have not breached the code of conduct for Sandwell MBC. Councillor Mahboob Hussain has denied any misconduct, and of course he has the right to defend himself. This is a fantastic achievement for the service which we are extremely proud of and our aim You may wish to make a complaint, compliment or suggestion about the housing services we provide. Make a complaint, compliment or suggestion about housing. There were 47 complaints about housing, 30 about environmental and public protection issues and 23 about education and children's services. Contact Sandwell Council on 0121 569 6000, visit the website here, or pick up an application form from the Hawthorn Fields Neighbourhood Office. Telephone: 0300 111 3000 Of these, the ombudsman investigated 60 complaints the rest were deemed as too premature, or just needed advice to be given. You can change your cookie settings at any time. All content is available under the Open Government Licence v3.0, except where otherwise stated, Help from your council if you’re homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases. Make a complaint to a ‘designated person’ (your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. Should this not effect a satisfactory resolution to your complaint, then you can take the issue further by following the organization's complaints process. The number of complaints in the ‘Other’ category fell to 17 from 57, although the high number of such
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