Sandwell has one of the highest infection rates in the country at 26 per 100,000 people, with 85 new cases in the seven days to July 28. If we find something has gone wrong, such as … Log in to your account Not registered? The Housing Ombudsman Service is set up by law to look at complaints about registered providers of social housing, Dudley Council is one of these. Sign up for a MySandwell account to manage your service requests and accounts with us. Section 1: Complaints about Sandwell Metropolitan Borough Council 2009/10 Introduction This annual review provides a summary of the complaints we have dealt with about Sandwell Metropolitan Borough Council. How your neighbours act makes a big difference to your life, so we take any report of anti-social behaviour seriously. Sandwell Metropolitan Borough Council was created in 1974 to administer the newly formed Metropolitan Borough of Sandwell, in the West Midlands county of England. At least £50,000 of the sum was spent. I called the council helpline again to find out why the lorry had been on Wednesday when our calendar clearly states Thursday; apparently they were picking up a reported missed collection from a neighbour. Housing Ombudsman Service. If your concern relates to a criminal matter please contact 101, or 999 in an emergency. Here's a guide on what you can do if you're having a problem with anti-social behaviour. If the problem is affecting your health the council can serve an order for your neighbour to stop. Your council should investigate complaints of environmental nuisance, such as loud music or littering. 3. In Sandwell, 598 complaints were received – with 18 warning letters issued. The Council says it wrote to Miss X and other neighbouring properties inviting comments on the proposal. Visit Homepage … This means that the council is required to investigate any problem relating to them. Extensive periods of construction can be especially invasive and stressful if you do shift work, and need to sleep during the day, or work from home. “If anyone knocks at your door purporting to offer coronavirus testing do not open the door and report the matter to the police. I looked at Miss B’s complaint to the Ombudsman and also at copies of her correspondence with the Council and the neighbours she believed to be responsible for the noise. If you’re not sure whether their complaint is valid, there are ways you can check. The law makes provision for local Councils to determine complaints by owners/occupiers of domestic properties adversely affected by evergreen hedges over 2 metres high. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. We use cookies to give you the best online experience. Report the anti social behaviour. Trees can however cause inconvenience to residents when they grow near dwellings. Email Customer Services on contact@sandwell.gov.uk. A dilemma often occurs when the tree makes an important contribution to the local environment but also causes inconvenience to those living nearby. SLT was closed down by Covid and so "donated" the contents of its vending machines to the Council's food hub. Noise, dust, skips, scaffolding, nowhere to park your car – a neighbour’s building work can bring misery and disruption. Council bosses are pleading with Sandwell residents not to light garden fires - amid continuing complaints within the borough. If your neighbour is a tenant, you may wish to contact their landlord with your complaints, whether they are a private landlord, a housing association or the local council. I will soon be writing about Sandwell Labour's "fake" charity "Sandwell Leisure Trust" (SLT) but suffice to say here that, legally at least, SLT is a completely seperate organisation from the Council (although wholly reliant on it). we like to entertain in our garden but the smell is terrible, I want to tell the council but I'm worried about the repercussions, she's not the type of person you can talk to. Call Switchboard on 0845 358 2200. Call 0300 111 3000 . Sandwell Metropolitan Borough Council for the year ended 31 March 2007 The Local Government Ombudsman (LGO) investigates complaints by members of the public who consider that they have been caused injustice through administrative fault by local authorities and certain other bodies. I also took account of medical evidence about Miss B’s hearing. The service is free independent and impartial. Already registered? I asked why we hadn’t been called so the rest of us could put our bins out, and was told that they (at the council helpline) didn’t know. If they want you to repair your wall or fence, check whether you need to. 'Last resort' It has written to Mrs Partridge and her disabled mother, telling them the wire must come down or they will lose their home. The Council are able to charge a fee for this service, to be paid by the complainant. Council officers received 1,073 domestic noise complaints – such as barking dogs, music, TV and anti-social behaviour – between March 23 and May 6. I hope that the … Section 82 of the Environmental Protection Act 1990 allows you to take private action through the magistrate’s court but you should seek legal advice before doing so. High hedges complaints: prevention and cure Ref: ISBN 9781851127870 , 05SCDD03090 PDF , 768KB , 116 pages This file may not be suitable for users of assistive technology. A court may also grant you or your landlord an injunction ordering a neighbour to change their behaviour. We will then carry out a thorough investigation of the issues raised. After negotiation with the Council the neighbour put in amended plans removing the 2-storey rear extension. are either their own, their neighbours, or quite commonly belong to the Council. Visit Contact Page. Sandwell Metropolitan Borough Council complaints contacts. I sent an enquiry letter to the Council and considered the information it sent in response. Invasive and extensive The problem is particularly well illustrated in […] Leader of Sandwell Council Councillor Yvonne Davies said: “It is very sad and distressing to hear that bogus callers and scammers are preying on residents who may understandably be anxious during this time, particularly the most at risk groups. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. Go to your local courthouse or the court's website to file a complaint against a neighbour if he has caused a problem that has resulted in money loss for you. Please also remember to be mindful of your neighbours and yourselves. The Council is legally obliged to investigate all complaints of nuisance in their area, which includes bonfire smoke. Sandwell Metropolitan Borough Council for the year ended 31 March 2008 The Local Government Ombudsman (LGO) provides a free, independent and impartial service. We consider complaints about the administrative actions of councils and some other authorities. Complaints about to council staff. 16. Check if your neighbour’s complaint is valid. Complaints Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. Sometimes it’s obvious your neighbour is wrong, for example they say you’re making noise but it’s coming from a different house. A fee of £500 is payable in advance. Sandwell, whose use of social media during 'snowmageddon' was a big hit, suggests ways councils can use Facebook to get closer to the communities they … If your complaint relates to the conduct of one of our staff, we will deal with this with appropriate advice from our Human Resources and Internal Audit teams. It followed a complaint from a neighbour. Please let us know if you agree to all of these cookies. My next door neighbour breads dogs she has a very small back yard where all the dogs do there mess and wee, she only cleans up about every 2-3 weeks you can imagine what it's like with 6 or 7 dogs. But Sandwell Council, which owns the house, has said the wire is dangerous and has to be taken down. Sandwell Metropolitan Borough Council’s (SMBC) policy will provide a starting point for ensuring that consistent and effective action is taken when addressing ASB within the Borough. After filing a complaint, a court clerk issues a summons to the person that you are suing, which informs him about the lawsuit you are filing against him. Do I have to pay the council to handle my complaint? If you wish to report a safeguarding concern or an issue for another service area please contact Dudley Council Plus on 0300 555 2345. We cannot question what a council has done simply because someone does not agree with it. Sandwell Metropolitan Borough Council. Noise complaints can sometimes be considered a ‘statutory nuisance’. You will be expected to have gone through the council's complaint procedure before you make contact with the ombudsman. The council will let the neighbour know that you’ve complained, so bear this in mind when you’re writing the complaint. None of the neighbours, including Miss X objected to the application. Sandwell Council has received more than 7,500 complaints over the past two years from residents driven to their wits' end over the actions of neighbours. We have included comments on the authority’s performance and complaint-handling arrangements, where possible, so they can assist with your service improvement. Sandwell council has admitted it set £300,000 aside in its budget to legally pursue a blogger. The council can sometimes seize speakers or sound systems. This may help to resolve the situation. Complain about noise to the council You can ask your local council for help if the neighbour dispute involves an activity that is damaging to health or a nuisance. From 1 June 2005 High Hedge disputes between neighbours can be referred to the Council.
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